Pre-Booking without confirmation

You can cancel your booking up to 48 hours before check-in. You must do so in writing via email to Cancellations will not be accepted by telephone or by other means.

The pre-reservations that are not confirmed via online payment, will be canceled.

Check-in and check-out times

Check-in is at 2:00 p.m. If you wish to occupy the room before the indicated time, you must buy the previous night so that it is duly available in your favor.

The check-out must be done at 12:00 hours.

Reservation confirmed with payment

    If you are Chilean and made your reservation and payment from our website, you must know that at the time of check-in you will be charged 19% of the VAT that is applied in Chile, and we will give you a sales receipt with the figure total of your purchase that includes said tax.

The cancellation of the reservations have the associated cost corresponding to the commission charged by the payment system, of 12%. For this reason, the refund will be 88% of the total reservation, and will be made exclusively to the account used by the person responsible for the reservation. No bank transfers are made.

In the case of a no-show (if you do not arrive at the hotel), there is no refund of the amount canceled.
Early departures must be notified at reception, at least 24 hours in advance. The return of balances in favor, operate according to points 1 and 2.

Rates for tourists

If you are a foreign tourist (not resident in Chile) and pay in dollars (in hotels and travel agencies) you are exempt from the 19% tax on added value (I.V.A).

Remember: this benefit is only for foreigners who do not reside in Chile, and it becomes effective at the time of check-in, presenting the Unique Migratory Card (TUM) that accredits as non-resident tourists in Chile.